Mi Product Warranty Details

Hello Friends, in this post u will know all Mi Product Warranty details u must knows. Please Read this complete Details about Mi Extended Warranty, your TV, Remote, and Water Purifier remains protected for all Accessories included, but are not limited to, external flashes, data backup. TV Equipment or Product shall mean the Xiaomi’s ‘Mi’ branded smart TV of any consumable item or accessory which is not included in brand warranty. In this Post u know Mi product and accessories warranty period, which product have 6 month warranty or 1 year warranty.

Contents hide

1 Mi Product Warranty Details

2 Mi Customer care Number : 1800 103 6286

3 Mi Tv Remote Not Working / How To Repair-Replace Mi Tv Remote After Not Working

4 Xiaomi Sold Over 2.5 Lakh Mi TV units during Diwali With Mi sale

5 LIMITED WARRANTY STATEMENT

6 Mi Tv All Model Remote Not Working | How To Replace Mi Tv Remote

7 MI LED SMART TV WARRANTY POLICY

8 ACCESSORY PRODUCT LIMITED WARRANTY

9 Mi LED Smart TV Warranty Terms & Condition:

10 What is covered under manufacturing warranty?

11 This Warranty is not valid for:

12 What is covered in 10 day replacement policy?

13 The Warranty is rendered void in case of the following:

Mi Customer care Number : 1800 103 6286

Mi Product Warranty Details - How To Replace Mi Tv Remote [2020]

Mi Tv Remote Not Working / How To Repair-Replace Mi Tv Remote After Not Working

People Only Buy Mi Tv just because its gives u New types of Tv Remote, and Patwall os Features and added lots of content in the Tv like Movies, Tv Series and much more, Only The Problem is Low Ram and Storage Capacity in all model Mi Tv. Because people wants install lots of on her Tv. When I am Buying Mi Tv 32 Inch after 10 days i am facing Remote Button problem in my Mi Tv Remote some time Remote Left Button not Work, I am call Mi Customer care he say to reset your Mi Tv.

I am Rest My Tv But problem Not fix, I am call again and saying Customer care my problem not fix yet i am facing same issue again, Mi Custumer say i am fix a technication vist at your home he check and fix this issue. Technication come after 2 days he come and check my remote and Give me your Remote. I am Youtuber, i am Upload this Remote Problem Solution in Youtube How to Fix Mi Tv Remote Problem.

After Some Time i have Receive lots of comments in My YouTube Videos Which I am Upload. Lots of people having Same problem, after Fews month uses i am suggest people if your Tv or Remote Under 1 Year Warrant Period u can repair or replace your Tv or Remote, without Giving any Charges.

Xiaomi Customer care : 1800 103 6286

Xiaomi Sold Over 2.5 Lakh Mi TV units during Diwali With Mi sale

Mi TV 4A 43-Inch, Mi TV 4A 32-Inch price in India and launch offers while the 32-inch Mi TV 4A is priced at Rs. 13,999. The 43-inch Mi TV 4A price in India has been set at Rs. 22,999 at launch. Both televisions will go on sale in the country from Tuesday, March 13, via Mi.com, Flipkart, and Mi Home stores. The second sale for the Mi TV4A models is on Friday, March 16. The company has promised adequate stocks starting with the first sale itself, and promised two sales a week thereafter, on Tuesdays and Fridays.

Mi TV 4A 32-Inch and 43-Inch Models Launched in India: Price, First Sale Date, Specifications, and More, When launched Mi Tv in Market, With price of 12,999 Mi Tv, over 2.5 lakh Mi TV units were sold during the ongoing Diwali With Mi sale across Flipkart, Amazon India and Mi.com. The Diwali With Mi sale ends on October 4. Xiaomi’s Mi TVs have been incredibly popular in India due to their affordable prices and segment-disruptive features. The company revealed that it sold 43 Mi TVs every minute during the sale over the last few days.

Some of the top deals on Mi TVs during the Diwali With Mi sale include Rs 3,500 off on the Mi LED TV 4A Pro 32, which brings its price down to Rs 11,499. The 43-inch Mi LED TV 4A Pro gets a Rs 6,000 off, bringing the price down to Rs 19,999. while the Mi LED TV 4X Pro 55-inch model can be bought for Rs 37,999 after a Rs 12,000 discount.The Mi TV 4C 32-inch model is also available with a Rs 4,000 off.

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Xiaomi products. For handset, air purifier and accessory defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

Item	Warranty Period	Scope of Warranty	Warranty service	Warranty Support Document
Redmi 7A Handset	2 year	Labor and parts	Walk in	Purchase Order No.
Other Handset Hardware	1 year	Labor and parts	Walk in	Purchase Order No.
Xiaomi original battery, adapter and other accessories packaged	6 months	Labor and parts	Walk in	Purchase Order No.

Mi Tv All Model Remote Not Working | How To Replace Mi Tv Remote

MI LED SMART TV WARRANTY POLICY

Product	Category	Warranty coverage	Period
TV	Product	TV / Remote / Mi IR Cable	1 year
TV	Parts	Main Board, Power Board, IR PCB,LVDS Cable, Speaker	1 year
TV	Panel	Extended warranty for panel	1+1 year

ACCESSORY PRODUCT LIMITED WARRANTY

Item	Scope of Warranty	Scope of Warranty	Warranty service	Warranty Support Document
Mi Band 3/3i, Mi Band 2 and Mi Band- HRX Edition, Mi Smart Band 4	1 year(excluding strap)	Labor and parts	Walk in	Purchase Order No.
Mi Body Composition Scale	1 Year	Labor and parts	Walk in	Purchase Order No.
Mi Router 3C	1 year	Labor and parts	Walk in	Purchase Order No.
Mi Power Banks	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Earphones & Headphones	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Bluetooth Speakers & Headsets	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Chargers & Cables	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Band 2/3 Charging cable	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Backpacks	6 months	Manufacturing defects	Walk in	Purchase Order No.
Mi Home Security Camera 360° and Basic	6 months	Manufacturing defects	Walk in	Purchase Order No.
Mi Selfie Stick & Selfie Stick Tripod	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Wifi Repeater 2	6 months	Labor and parts	Walk in	Purchase Order No.
Mi VR Play 2	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Travel U-shaped Pillow	6 months	Manufacturing defects	Walk in	Purchase Order No.
Mi Bluetooth Audio Receiver	6 months	Labor and parts	Walk in	Purchase Order No.
Mi LED Light, Mi LED Bulb	6 months	Labor and parts	Walk in	Purchase Order No.
Mi Water TDS Tester	6 months	Manufacturing defects	Walk in	Purchase Order No.
Mi Truck Builder	6 months	Manufacturing defects	Walk in	Purchase Order No.
Mi Dune Buggy Builder	6 months	Manufacturing defects	Walk in	Purchase Order No.
Mi LED Lamp, Mi Smart Bedside Lamp 2, Mi Smart LED Desk Lamp 1S	1 year	Manufacturing defects	Walk in	Purchase Order No.
Mi Rollerball Pen, Mi Rollerball Pen Refill	No warranty	–	–	–
Mi T-shirts / POCO T-shirts	No warranty	–	–	–
POCO Fuel Flask	No warranty	–	–	–
Mi Focus Cube	No warranty	–	–	–
Mi Flex Phone Grip and Stand	No warranty	–	–	–
Mi Water Purifier Filter	No warranty	–	–	–
Mi Band / Mi Band 2 / Mi Band 3 Straps	No warranty	–	–	–
Mi Cases & Protectors / POCO Cases & Protectors / Mi Protective Glass (Redmi Note 8 Pro)	No warranty	–	–	–
Mi AirPOP PM2.5 Anti-Pollution Mask	No warranty	–	–	–
Mi Luggage	1 Year	Manufacturing defects	Walk in	Purchase Order No.
Mi Sunglasses	3 Months	Manufacturing defects	Walk in	Purchase Order No.
Mi Soundbar	1 Year	–	Walk in	Purchase Order No.
Mi Beard Trimmer	1 Year	Manufacturing defects	Walk in	Purchase Order No.
Mi Men’s Sports Shoes	3 Months	Manufacturing defects	Walk in	Purchase Order No.

The Limited Warranty starts from the date of purchase.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:

Model, serial number, and IMEI number if available.
Customer’s full address and contact information.
Purchase order number, a copy of the customer’s original invoice/receipt.
This warranty does not cover the following cases:

If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.

If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

For Mi Band strap, if it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.

General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

Any other circumstances that are contradictory or are not in compliance with business ethics.
Manufacturing warranty applies on:

Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on.
Invalid warranty
Expired warranty

Mi LED Smart TV Warranty Terms & Condition:

Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.

Warranty covers all manufacturing defects on zippers, runners, buckles & stitching issues caused by workmanship errors.

Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of “Out of Warranty” products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.

Repair or replacement will be carried out through the Authorized Service Center. Free Installation or demo of the product, can be availed only once & within 15 days from the date of delivery. Installation has been defined under free condition, while shall share free for Table Top & Chargeable for Wall Mount.

The warranty does not cover accessories external to the system. The company’s obligation under this warranty shall be limited to repair or providing replacement of parts only.
In the event of repairs/replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.

In case of any damage during transit by Customer, the product shall be repaired by the concerned service center on chargeable basis and warranty for unexpired period to continue from date of purchase.

Xiaomi Technology India Pvt. Ltd. (“Company”) or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

Replacement of parts would be purely at the discretion of the Company, alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of the Company, the same model shall be replaced and in the event, such model has been discontinued, it shall be replaced with the model equivalent as deemed by the Company.
The TV/product box must be opened and installed by a Xiaomi authorized personnel/technician else the warranty or any other claim will be void.

In the event of any unforeseen circumstance, and spares not being available, the Company’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.

This warranty will automatically terminate on the expiry of the warranty period as specified herein.
No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
Only courts in Bangalore shall have the jurisdiction for settling any claims, disputes arising under the warranty.

Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India ( Other than India )
Any issues related to the product customer should report to Call Center (18001036286)
Mi LED Smart TV – C I D Terms & Conditions:

Warranty does not cover damages caused due to improper installation, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.

This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
If the product is not used as per its usage specifications warranty will be void.

Company will not be liable for consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The maximum claim if entertained by the Company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.

Defects due to cause beyond control like lightning, abnormal voltage, natural disaster and acts of God or while in transit to service Center or purchaser’s residence will not be covered by the Warranty. Customer should inform call center within 24hrs from the time of delivery in case of any physical damage in the product. Luggage

Xiaomi Technology India Pvt. Ltd, the Company, hereby provides Pan India Warranty on select items for a period of 1 year from the date of purchase against material manufacturing defects only. After the expiry of the period, user can still avail of this repair facility, by paying for the same.

What is covered under manufacturing warranty?

10 day replacement policy in case of manufacturing defect.
In case of manufacturing related issues post 10 days of purchase till warranty period(1 year)
a. Customer needs to walk in to nearest service center
b. Get the issue validated by service center team
c. Get a certificate from service center team
d. Customer Support team arranges for a new replacement basis the certificate, and dispatched centrally,
e. After Sales team to collect back all faulty through reverse logistics to SPL warehouse

In case of issues due to mishandling/damage by customer(within/out of warranty) a. Customer needs to walk in to nearest service center b. Get the issue validated by service center team c. Get a certificate from service center team on reason for damage/defect d. Service center repairs and charges customer basis actual cost, B–Type repair through basis cost differential.

The Warranty, however, is subject to the following conditions:
The defective piece must be delivered by the user at his/her/its/ own cost to the company’s nearest sales or after sales service center, the details whereof can be obtained by contacting the Company on company’s site: https://www.mi.com/in/service/repair/

This Warranty card is valid only if it is filled in, stamped and signed by the authorized dealer/showroom/person of Xiaomi (except for institutional purchases). The card and the relevant cash memo must be preserved and produced along with the defective piece. Incase of online purchase, customer needs to furnish the invoice to avail the warranty.

This Warranty is not valid for:

a. Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.
b. Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.
c. Replacement/repair of briefcase folios and suitcase divider flaps.
d. Powder coating, gold plating, wood finish on locks, frames, channels and on all other metallic surfaces.
e. Damages from mishandling and abuse in transit by the carrier company (Airlines etc.) (if such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal) and
f. Damages to the leather trimmings.

The Company will undertake to repair/replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty, is final.
In the interest of product upgradation, the Company is free to change its products specification without notice. In case spares for given models are not available, the Company may at its discretion, offer an equivalent model at a special rate.
Any disputes arising out of the applicability / usage of this Warranty card is subject to Bengaluru jurisdiction only.

The Company’s liability for damages shall be restricted only upto repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.

This Warranty excludes every condition/warranty liability not expressly set out herein.
All locks and security mechanism fitted on the luggage are delaying devices and can’t prevent theft of the contents and luggage.

Besides the aforesaid terms and conditions, for availing the Warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product: To avail of this warranty the user needs to contact the nearest service centre.

a. The user will have to provide necessary documents including the duly filled up, signed and stamped copies of the valid warranty card, invoice (and the photo of the defective piece if physical product is not available for inspection) physically at the service centre or by email or fax at the address/ fax number that the call centre may provide.
b. The piece must be delivered to and collected back from the nearest service centre in the country of travel at the user’s cost. The address will be provided by the Company through the call centre.
c. The Company reserves the right to repair; or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same model or equivalent model of any of the Company’s brand at the Company’s discretion.
d. The Company or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time and its decision as to the nature of defect and the applicability of the warranty is final.

Mi Men’s Sports Shoes

What is covered in 10 day replacement policy?

i. Size exchange only (no color exchange)
ii. Damage and Defective, if any

Warranty Policy Summary

1.) 10 day replacement policy for any manufacturing related issues only if the product is in unused condition with original tags and packaging intact.
2.) No Return or exchange to be entertained post usage of the product.

Warranty will cover only the following:
i. Stitching
ii. Sole breakage
iii. Workmanship errors

Following are not covered under warranty:
i. Laces and mesh of the shoe
ii. Physical induced damaged, inappropriate usage or negligence
iii. Damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
Mi Smart Water Purifier Warranty Terms & Conditions:

Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.

This Warranty is void if the unit is not operated under potable water or is subjected to temperature above 40°C.

The liability for claims shall not exceed the cost of the product itself. Xiaomi India or its Authorized Service Centre shall not be held liable for any sickness or illness due to the consumption of drinking water from any water purifier supplied by Xiaomi India, since Xiaomi or its Authorized Service Centre does not have any control over the maintenance and usage of water purifier

Repair or replacement will be carried out by authorised service engineers or through the Authorized Service Centre. Free Installation or demo of the product, can be availed only once & within 15 days from the date of delivery.

The warranty does not cover accessories external to the Product e.g. cables, valve, external filter etc. All filters (PPC/RO/PAC) have a shelf life, which does not exceed 12 months. It is recommended that the Filter be changed after a maximum of 12 months to ensure proper functioning of water purifier.

Genuine filters will be available for purchase from Mi.com, Mi home and authorized online and Offline channels. The company’s obligation under this warranty shall be limited to repair or providing replacement of parts only. In the event of repairs/replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.

In case of any damage during transit aributable to the Customer, the product shall be repaired by the concerned service centre on chargeable basis and the warranty for unexpired period shall continue from date of purchase.

Replacement of parts would be purely at the discretion of the Company. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Company), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by the Company.
The Water Purifier/product box must be opened and installed by a Xiaomi authorized service engineer/technician else the warranty will be void.

In the event of any unforeseen circumstances, and/or spares not being available, the Company’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs. This warranty will automatically terminate on the expiry of the warranty period as specified herein. No Dealer/Distributor/Retailer / Service Center / Employee has the authority to vary the terms of above warranty.

Courts in Bangalore shall have the exclusive jurisdiction for seling any claims/ disputes arising under the warranty. Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India ( Other than India )
Any issues related to the product, customer should report to Call Centre (18001036286). Customer should inform call centre within 24 hours in case of physical damage to the product caused during transit or by the service engineer.

The Warranty is rendered void in case of the following:

i. Physical damage caused by the customer (including liquid damage) due to improper use or handling, unauthorised modifications/repairs, repairs or installation done by unauthorised persons, use of product/system with equipment not approved by Xiaomi.
ii. Acts of God, lightning, electricity surges / abnormal voltage, damage during transit to and from customer’s residence or Authorised Service Centre subsequent to the initial delivery and installation of the product. iii. Removal, tampering or alteration of any identification labels on the product or any of its components including the serial number
iv. Product is not used in the recommended manner.
v. Product issues caused by use of parts, peripherals or sofware not recommended by the Company.
Company will not be liable for any damage or loss or injury (including illness) caused due to improper use or handling.
For more details, please call Xiaomi Customer care : 1800 103 6286.

Mi Customer care : 1800 103 6286